Refund Policy

Last updated: 13 August 2026

There are no paid plans yet. Estima is free to use today, and nothing on this page applies until that changes. It is published now so that the rules exist before the first payment does, not after it.

Table of Contents

1. Overview
2. Free Use
3. Subscription Refunds
4. How to Cancel
5. Chargebacks
6. Service Interruptions
7. Changes to Pricing
8. Contact

1. Overview

When paid plans exist, payments for Estima will be processed by Paddle.com Market Limited ("Paddle"), acting as Merchant of Record.

That means Paddle, not LAZO, is the legal seller of record for your purchase. Paddle issues your invoice, calculates and collects applicable sales tax and VAT, and handles the payment relationship. Your purchase is therefore also subject to Paddle's own terms, and Paddle's own refund handling applies alongside this policy.

Nothing in this policy takes away any mandatory statutory right you have as a consumer in your country of residence, including any statutory right of withdrawal.

2. Free Use

The free part of Estima costs nothing and therefore has nothing to refund. It is subject to usage limits, which we may change at any time, as described in the Terms of Service.

Free use is the intended way to decide whether the paid part is worth it. We would rather you tested the free scan first than paid and asked for it back.

3. Subscription Refunds

• A full refund is available within 7 days of your first payment. This applies once, to the first payment on an account
• Renewals are not refundable. Once a subscription renews, that period is not refundable. Cancel before the renewal date if you do not want to be charged again
• Annual plans are not refundable after the first 7 days
• Partial periods are not refunded. If you cancel mid-period, your access continues to the end of the period you already paid for, and there is no pro-rata refund for the remainder

To request a refund, write to support@lazo.build from the email address on the account, or contact Paddle directly through the link on your invoice.

4. How to Cancel

You can cancel at any time, from your account settings or from the Paddle customer portal linked in your invoice email. Cancellation takes effect at the end of the current billing period, and you keep access until then.

Deleting your Estima account does not cancel an active subscription. Cancel first, then delete, otherwise billing continues through Paddle while your account no longer exists.

5. Chargebacks

If there is a problem with a charge, contact us first. A refund we issue directly is faster than a chargeback, and it costs neither of us anything.

Filing a chargeback without contacting us may result in immediate termination of the account, and we reserve the right to recover the costs that a fraudulent chargeback causes.

6. Service Interruptions

Estima depends on a third-party AI provider with finite daily capacity. Queues, delays, temporary suspension of scans and short outages are part of how the Service works, and they are described in the Terms of Service. They do not by themselves entitle you to a refund.

If a paid feature is unavailable for a prolonged period through our fault, write to us and we will deal with it fairly.

7. Changes to Pricing

We may change prices. Changes are announced in advance and take effect from your next billing cycle, never retroactively. If you do not accept a new price, cancel before it takes effect.

8. Contact

LAZO Email: support@lazo.build